SOUTH CENTRAL INDUSTRIES

Americans with Disabilities Act (ADA)

Complaint Policy and Procedures

Notice Under the Americans with Disabilities Act (ADA) 

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), South Central Industries will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Employment: South Central Industries does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: South Central Industries will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the South Central Industries programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: South Central Industries will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in our offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of South Central Industries should contact:

Irina Pakhomova

Director of Housing

P.O. Box 3766

Shawnee Ok 74802

405-275-3851

irina@southcentralind.com

The ADA does not require South Central Industries to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of South Central Industries is not accessible to persons with disabilities should be directed to Irina Pakhomova listed above.

South Central Industries will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Complaint Procedures

Anyone who feels they have been discriminated against on the basis of disability by South Central Industries in the provision of South Central Industries  program, service or activity has the right to file a complaint. Contact Irina Pakhomova for the department providing the program, service or activity. South Central Industries will work with the individual to resolve the complaint on an informal level. If that is not possible, the individual may file a formal ADA grievance as per South Central Industries  ADA Complaint Procedure.

South Central Industries ADA Complaint Procedure is the mechanism by which individuals may file complaints of disability discrimination under the Americans with Disabilities Act of 1990. Formal ADA complaints can be submitted via telephone (405-275-2851), email (irina@southcentralind.com), by mail to or in person at (P.O. Box 3766, Shawnee, OK 74802). 

The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation

Within 3 business days after receipt of the complaint, South Central Industries will acknowledge receipt of the complaint via email and initiate an investigation of the complaint. 

The complainant may request a meeting by phone or online. Irina Pakhomova or their designee may request additional information from the complainant and if requested will meet with the complainant by phone or online to discuss the complaint and the possible resolutions. 

Within 15 business days after receipt of the complaint, Irina Pakhomova or their designee will respond in writing, and in a format accessible to the complainant. The response will explain the position of the South Central Industries and offer options for substantive resolution of the complaint.

 If the response by Irina Pakhomova or their designee does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Board of Directors or their designee. Within 15 calendar days after receipt of the appeal, the Board of Directors or their designee will meet with the complainant by phone or online to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Board of Directors or their designee will respond in writing, and in a format accessible to the complainant, with a final resolution of the complaint. 

Complaint Tracking and Record Retention

The Coordinator will be responsible for tracking all ADA complaints for the purpose of establishing trends in allegations of discrimination.

The Coordinator will maintain a summary log of all ADA complaints. In addition, all written complaint documents and materials gathered during the investigation, appeals, and responses are maintained for at least five years.

South Central Industries List of ADA Investigations, Lawsuits and Complaints
	Date Submitted/Filed (Month, Day Year)	Summary of allegation (include basis of complaint: race, color or national origin)	Status	Resolution/Action Taken
Investigations
1
2
Lawsuits
1
2
Complaints
1
2

Complaint Form

South Central Industries ADA Complementary Paratransit Complaint Form 

The purpose of this form is to assist you in filing a complaint with South Central Industries. You are not required to use this form; a letter containing the same information will be sufficient. 

For questions about South Central Industries Americans with Disabilities Act (ADA) complaint procedures or complaint form contact Irina Pakhomova at 405-275-3851 or email to irina@southcentralind.com

Section I:
Name:
Address:
Telephone (Home):			Telephone (Work):
Electronic Mail Address:
Accessible Format Requirements?	Large Print			Audio Tape
	TDD			Other
Section II:
Are you filing this complaint on your own behalf?					Yes*	No
*If you answered “yes” to this question, go to Section III.
If not, please supply the name and relationship of the person for whom you are complaining:
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.					Yes	No
Section III:
I believe the discrimination I experienced was based on (check all that apply): [ ] Race                                   [ ] Color                                  [ ] National Origin                                   [ ] Age[ ] Disability                          [ ] Accessibility Issue       [ ] Other (specify) ______________________ Date of Alleged Discrimination (Month, Day, Year):                                 Time of Day:                                 Location:                                 (Continued on next page)Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses. If more space is needed, please attach additional pages. Witness(es): ☐ YES ☐ NO
List Witness(es): (Attach a separate sheet, if necessary) (1) Name: Phone Number: ( ) (2) Name: Phone Number: ( ) (3) Name: Phone Number: ( ) (4) Name: Phone Number: ( )
(Continued on next page)
Section IV
Have you previously filed a Title VI complaint with this agency?					Yes	No
Section V
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court?[ ] Yes                             [ ] No If yes, check all that apply: [ ] Federal Agency:                                        [ ] Federal Court                                                        [ ] State Agency                                  [ ] State Court                                                            [ ] Local Agency
Please provide information about a contact person at the agency/court where the complaint was filed.
Name:
Title:
Agency:
Address:
Telephone:
Section VI
Name of agency complaint is against:
Contact person:
Title:
Telephone number:
You may attach any written materials or other information that you think is relevant to your
complaint.
Signature and date required below:
Signature _______________________________________ Date________________________
Please submit this form in person at the address below, or mail this form to:
Irina Pakhomova
P.O. Box 3766Shawnee, Ok 74802

INTERNAL USE ONLY 

To be completed by ADA Compliance Officer 

Accepted for formal Investigation ______/______/______ 

Referred to another department on ______/______/______ 

Rejected ______/______/______ 

Reason for Rejection: 

_________________________________________________________________ 

_________________________________________________________________ 

_______________________________________________ 

Irina Pakhomova, ADA Compliance Officer 

_______________________________________________ 

Date